Frequently Asked Questions
Everything you need to know about our premium kitchen cutlery.
What makes Santoku knives different from traditional Chef knives?
Santoku knives feature a flatter edge and a sheepsfoot blade profile, making them superior for precise slicing, dicing, and mincing. The name 'Santoku' translates to 'three virtues,' referring to its excellence with meat, fish, and vegetables.
Do you offer international shipping?
Yes, we ship our premium blades worldwide. Standard international shipping typically takes 7-14 business days, while domestic orders usually arrive within 3-5 business days.
How should I care for and sharpen my new knife?
To maintain the edge, we recommend hand-washing only and drying immediately. For sharpening, use a high-quality whetstone rather than a pull-through sharpener to preserve the specific Japanese blade angle.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the unused knife in its original packaging for a full refund or exchange.
Are your knives made of Damascus steel?
Many of our collections feature authentic folded Damascus steel with a high-carbon VG-10 core, providing a beautiful aesthetic pattern alongside exceptional hardness and edge retention.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.