Returns & Exchanges
At Santoku Knives, we stand behind the craftsmanship of our culinary tools and offer a 30-day return policy for unused items in their original packaging. We want you to be completely satisfied with your purchase, so we have simplified our exchange process to ensure your kitchen remains fully equipped.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack your knife in its original protective sheath and presentation box to prevent damage during transit, ensuring all certificates and accessories are included.
Ship the Item
Affix the provided shipping label or use a trackable courier service to send the package back to our quality control center for inspection.
Inspection and Refund
Once our master bladesmiths verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing